1. Costs - No Win No Fee! 

Having long standing relationships with all our overseas partners we have agreements to provide these services on a NO WIN NO FEE basis charging the agreed commission rate against monies recovered only. 

2. Coverage in Malaysia 

We cover all 13 states and all 3 federal territories in Malaysia. Our local office is in Kuala Lumpur  so we are centrally located to recover debts throughout all of Malaysia. 

3. Local Experience 

Unlike many of our competitors all cases are handled by the local office or partner. There are 137 living languages spoken in Malaysia. The main language is Malaysian, with a secondary language spoken on English. The local office speak the local languages, and can work in the debtor's native tongue. We understand the local cultures and know all the legal processes. These are reasons why Creditreform are the ideal people to help you in collecting debts from overseas. 

4. Statute of Limitation in Malaysia 

6 years but there are many special exemptions so whatever the age please contact us and we will advise if we can assist with your claim 
Search a country below for debt collection: 

How to Instruct Us 

We simply require the following details: 
Full name & address of the debtor 
All available contact details of the debtor i.e. contact name(s) / Tel / Mobile / Email(s) 
Amount owed (Invoice(s) or Statement will help) 
Or ask us to call you – just leave us your details: 

Malaysia Debt Collection – No Win No Fee 

Creditreform operates a global specialist International debt collections service. We have local offices and fully approved expert international debt collection agency partners in every country worldwide. All our International debt collection agency partners and offices operate on a No Win No Fee basis charging an agreed commission against monies recovered only. All our international offices and partners initiate the collection processes by sending the debtors a debt collection letter to introduce their involvement. 
Main reasons why a local country debt recovery agency is so important rather than trying to recover from a debt collection agency UK are as follows: 
The local International Debt collection Partners know: 
The local cultures 
The best methods of initiating debt recovery letters and processes 
The languages 
The laws 
Are in the same time zones 
Herewith details of our debt collection service Malaysia: 

Location of debt recovery office in Malaysia? 

Kuala Lumpur. All debt collection letters are sent by the local head office. 

Number of debt collection staff? 

6-10 staff in total. Each staff member is allocated a client and all their debt collection letters are personalised in order to effect the best response result s from debtors. 

How long have you been operating a debt recovery service in Malaysia? 

We have been operating an Asia debt collection service on a no win no fee basis in Malaysia for over 10 years. Malaysia is included on our debt collection agency list

What type of debt collection services do you provide? Do you do commercial debt recovery (B2B) and consumer debt recovery (B2C)? 

We handle both Business to Business debt recovery cases and Business to Consumer debt collections cases. There is different content for business to business debt collection letter templates and business to consumer debt collection letters templates

Statue of Limitation in Malaysia? 

6 years in Malaysia. 
Malaysia civil litigation statute of limitations is a law that time limits a plaintiff’s right to bring a claim against a defendant. The statute of limitations in Malaysia is 6 years. However, if an action has been taken within this time then the statute of limitations time will be extended to account for this. Once the specified time period elapses then no action can be taken through the legal processes unless the plaintiff is able to prove exceptional circumstances. Other Statute of Limitations include: 
Malaysia Open Account Years – 6 years 
Malaysia Promissory Notes – 6 years 
Malaysia Written Contracts – 6 years 
Malaysia Oral Agreements – 6 years 

How EU (European Union) laws effect debt collection in Malaysia? 

Malaysia does not come under EU laws and regulations. 
Malaysia is in discussions over a free trade agreement (FTA) with European Union. Negotiations started in 2010 but have been paused since 2012. 

How many companies registries in Malaysia for businesses (i.e. UK has just 1 central registry)? 

There is 1 company registry in Malaysia which is called SSM - Suruhanjaya Syarikat Malaysia / Companies Commission of Malaysia – Company search located at Menara SSM, KL Sentral, Kuala Lumpur. 
We have access to Malaysia Company Registry searches to find out who further background information on all Malaysia companies. 

What is the debt collection process in Malaysia? 

Same as Singapore, whose standard process involve calls, debt collection letters, sending site visits and worst case scenario litigation (subjected to creditors’ approval since this will be out of pocket expenses. 

Average length of time to collect a debt? 

The average time taken to recover a Malaysia B2B debt collection case varies from case to case. Usually 3 months and below to determine the collectability of the cases. Time may increase in the event of litigation and / or arrangement to settle by monthly instalments 

Can late payment fees / interest to be added to claims? 

Subjected to whether its in agreement and acknowledged upon. Late payment and interest cannot be forced upon. Having said this, most debtors would only pay off the principal amount though, if they have the intention to pay. 

Details on legal service / process in Malaysia? 

Similar to that as in Singapore 

Malaysia Business Credit Reports 

Creditreform provides over 88 million international business credit reports throughout Europe and 200 million international business credit reports worldwide. We provide freshly investigated Malaysia Credit Reports which can be done prior to trading to make sure the company you will be dealing with can meet the commitment or once the debt becomes overdue to ensure the debtor can meet the amount owed. 

Malaysia Skip Tracing Agents 

Creditreform’s debt collection company service also uses expert local Malaysia tracing agent services to locate any absconded debtor. This debtor tracing service is provided on a No Find No Fee basis only charging for a successful trace. 

Specialist Debt Recovery Experts 

There are many unique requirements to recovering international debts in all countries including Malaysia debt collection services which differ from the UK debt collection agency services and therefore it is very important that cases are handled directly by our expert international debt collection agencies and not from debt collectors UK. This method of international debt collection sets Creditreform aside from the competition who in many cases try and recover debts from a UK debt collector only. Using the local offices and partners enables us to achieve a far greater success rate and our No Win No Fee service together with competitive commission rates against monies recovered only ensures you get the best service. 

Malaysia Debt Collection Partners in the following Malaysia Cities 

What is the legal system in Malaysia? 

The Malaysia legal system is based on English common law, personal law based on sharia law applies to Muslims. 

What is the name of the Government Gazette in Malaysia? 

The Gazette in Malaysia is called the Warta Kerajaan Persekutuan (The Federal Government Gazette of Malaysia). 

Which countries border Malaysia? 

Malaysia has land and maritime borders with Brunei, Indonesia and Thailand and shared maritime boundaries with Philippines, Singapore and Vietnam

Who are the main trading partners for Malaysia? 

The top trading partners for Malaysia are China (15.5%), Singapore (14%), USA (11.5%), Hong Kong (6%) and Japan (6.%). 

What is the Supreme Court in Malaysia? 

The Supreme Court for Malaysia is called 'The Federal Court of Malaysia' (Mahkamah Persekutuan Malaysia) which was established in 1957. 

Malaysia Debt Collection Agency FAQs 

1. How does a Debt collection agency in Malaysia recover overdue debts? 

The debt collection process is initiated by an introductory letter to your debtor stating the amount owed to you and informing them of our involvement. Letters are then followed up with emails and telephone calls. From our experience the most effective part of this process will be the outsourcing to a third party debt collection agency in Malaysia as the debtor now has to resolve the debt and can no longer hide or provide lame excuses. 

2. How long does the debt recovery agency in Malaysia take to process a case? 

The debt collection case will be processed immediately up receipt and a letter sent normally by email and post. You will receive an automated confirmation by return. 

3. What is the success rate for debt collection agencies in Malaysia? 

The success rate of the debt recovery case depends on a number of factors including the solvency of the debtor and whether the case has a legitimate dispute. Our aim is to recover every debt that is recoverable. 

4. Does the debt recovery agency in Malaysia operate on No Win No Fee? 

We take on all debt collection cases on No Win No Fee basis only charging the agreed commission against monies recovered. 

5. Why use a local debt recovery agency Malaysia? 

The reasons for using a local Malaysia debt collection agency than processing from a different country is the debt collector in Malaysia speaks the local language, knows the local laws and operates in the same time zones. 

6. Are there any debts too old or too small for Malaysia debt collection? 

We will assess all debt cases, irrelevant of age and size and then advise the best processes to recover these through the Malaysia debt collector. 

7. How do I instruct the debt collectors in Malaysia? 

Instructing the debt collectors Malaysia is a simple process. You just email details of the debt, debtor and amount to be recovered and the case can be initiated. 

8. What evidence do I need to provide when instructing the Malaysia debt collector?? 

When instructing the debt collector in Malaysia just provide copies of invoices/statements, debtor contact details and any relevant information you may have to assist with the recovery process. 

9. Who does the debtor pay? 

In general the debt collector in Malaysia will request payments to be sent directly to the client but if not possible for any reasons will take payment directly. If payment is taken then cleared funds will be processed and sent to client straight away. 

10. Can I instruct multiple cases? 

You can send unlimited debt case instructions. Our systems will automate volume cases to meet your requirements. 

11. Can you trace debtors in Malaysia? 

Through our network of skip tracing agents we have an extremely high success rate of locating your absconded debtor. 

12. How long does the debt collection process take? 

On average the debt collections process takes 90 days to resolve an amicable debt recovery case. There are a number of factors that can delay this process but we will keep you informed every step of the way. 

13. What are my options if debt collection in Malaysia is not successful? 

If the debt recovery service is not successful we will advise you of your options including legal actions. Please note no legal actions or other processes will be taken without prior instruction from you. 
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