DEBT COLLECTION AGENCY 

Debt Collection Agency - No Win No Fee 

All debt recovery cases are undertaken on a No Win No Fee basis where we only charge a commission against monies recovered. In many cases we recover our costs and interest from the debtor so you do not pay anything. 

How Does The Debt Collection Process Work? 

We initiate with a statutory letter which introduces ourselves as your debt collection collection partner. Following this we enter into an intense debt recovery process until your monies are recovered. You are always kept up dated of all developments throughout the debt collection process including regular monthly reports. 

International Debt Collection Agency 

All debt cases are undertaken on a No win No fee basis where we only charge a commission against monies recovered. If you don’t get paid nor do we. 

Which Countries Are Covered? 

We provide a global B2B debt collection service with a local office or partner in every country worldwide. This physical presence ensures your money is recovered promptly and effectively. Your debtor cannot use excuses such as time zones, bank problems or exchange rates as we cover the following continents - Africa, Europe, Asia, North America, South America, Oceania
Search a country below for debt collection: 
Watch the video and see how it works 

Why Use Creditreform Debt Recovery Agency Services 

Creditreform is one of the UK’s leading debt collection agencies. We take a thorough, professional and methodical approach to the recovery of debt. Unlike many other debt collection agencies, we operate on a strictly No Win, No Fee. This means that we only charge an agreed commission against the money that has been collected. 
 
Our fully transparent, commercial debt collection service means that our clients understand what the costs will be and are not hit with unexpected charges. 

Professional Debt Recovery And A Century Of Experience 

Creditreform International Group was established in 1870, and we have been operating as a UK commercial debt collection company since 1964. We are part of a global group but with a personal, local small business debt collection approach. 
 
Customer service is key to our commercial debt collection services. Every client has a dedicated account manager to ensure their debt recovery cases are managed and resolved quickly and effectively. 
 
We will ensure you’re kept informed every step of the way, receiving case updates on a regular basis. To support our work, Creditreform works with a list of business-to-business debt collection agencies within the Creditreform network
 
When you choose Creditreform as your debt collection company you are guaranteed a high level of customer service from initial contact to closing your case. 

Company Debt Collection Process 

When a client feels that they have exhausted their own in-house credit control procedures they can contact Creditreform to begin our debt recovery process. When a client reaches this stage and wishes to instruct us, we will require the following information: 
 
Debtor details, address, contact numbers, emails  
Amount claimed/owed  
Copy invoices/statements (to calculate interest)  
Any supporting documentation and correspondence to assist with the debt collection process. 
 
Once we have received the necessary information and documentation we will commence the recovery of debt process. 
 
The standard debt recovery process will consist of the following steps: 
 
We undertake a quick pre-check on the debtor to make sure they are active and still trading. Also, if possible, we will identify how healthy their financial situation is and if they appear to be in a position to meet the debt collection claim.  
An initial letter will be sent via email and post which introduces our involvement and details the full amount due (principal sum, late payment interest and debt collection costs)  
If we do not receive a response from the debtor to our debt collection letter within 14 days we then start our intense collection procedures  
Our follow-up procedures include telephone calls, emails and site visits where possible and necessary. 
 
Our aim throughout this process is to establish the position of the debtor and their intentions to amicably settle the account. Any disputes and issues that the debtors raise will be assessed and analysed, and as a third party, we look to assist with finding a satisfactory settlement. If the debtor does not have the means to settle the debt in a single payment, we can then arrange a payment plan that is acceptable to both parties. 
 
If all of the above fails, then the only course of action may be to use the legal system. 

A Tailored Approach To Recovery Of Debt 

Every case we handle is treated individually by our expert case handlers. Our debt collection process is tailored to meet the specific needs of each client and the case in question. Whatever the nature or size of the debt recovery case, we will leave no stone unturned. When you choose Creditreform as your debt collection company you’re guaranteed 100%.  
 
The account manager will provide a focused personal debt recovery service for every client that includes: 
 
Working with the client to ensure all correct details are available to start the collection process and to avoid any unnecessary delays going forward 
Advising the client of all responses and communications from the debtor. 
Providing regular updates to the client 
Notifying the client and debtor of all developments, changes and requirements on a daily basis 
Ensuring all payments are made on time. 
Keeping a strict electronic automated diary so that every step of the way is dealt with without issues or problems 
Always available to speak to the client and debtor so that all communication channels are kept open 

No Win - No Fee Debt Collection Services 

Creditreform debt collection services operate on a purely, no-win, no-fee basis. This ensures that you will only receive an invoice once funds are safely cleared into your account. We also add our fees together with late payment interest accrued to the debt so we will endeavour to recover all monies from the debtor where possible. 

How Long Does Debt Recovery Take? 

The time taken for debt collection varies considerably depending on the complexities of the case and whether or not it is disputed. At Creditreform, we work to ensure a successful resolution is achieved as quickly as possible. 
 
The majority of debt collection cases are resolved within days and weeks of our intervention but there are some that are more complex and need to be handled carefully. These debt recovery cases are often disputed or the relationship between the client and debtor has broken down to a point where we need to unravel all the ongoing issues and clarify what the debt actually relates to and then resolve them effectively. 
 
Debtors who fail to pay could have their credit ratings seriously affected as our commercial reports include negative details such as debt defaults as well as county court judgments. This can make it more difficult for debtors to obtain credit facilities with this negative information recorded against them. 

A European Debt Collection Agency With A Global Presence 

As a member of the Creditreform International group, you are assured of dealing with a high-quality, reputable and professional debt recovery agency. With over 170 debt collection company offices across Europe, China and Turkey and in excess of 4,000 employees throughout the group, we are able to provide an exclusive high-quality debt collection service for our clients. 
 
However, as we are operating our debt collection company independently here in the UK you also receive the best collection of debt customer service and are not talking to machines or automated messages. Your calls will be answered by a real person who is an expert in collecting debts. Your dedicated account manager understands UK laws and practices and will ensure your requirements are fully adhered to throughout. 

Specialist International Debt Collection Services 

Creditreform operates a global specialist international debt collections service. We have local offices and fully approved expert international debt collection partners in every country worldwide.  
 
There is a range of advantages to using the services of a local country debt recovery specialist for recovering international debt. 
 
Local International debt collection agencies understand: 
 
The local cultures 
The best methods of initiating debt recovery letters and processes 
The languages 
The laws 
 
They are also operating in the same time zones. 

Skip Tracing No Find No Fee Debtor Tracing Service 

Skip tracing is the process of locating absconded debtors who have left the last known address without providing a forwarding location. 
 
Around 30% of all undeliverable post is from people moving home to a new address without notifying their suppliers of the changes. 
 
In many cases, this is done without intent and by simply failing to notify all the relevant and interested parties. However, there is still a number of people who do this so as not to be found and to avoid paying any outstanding debts and bills. 
 
It is important that innocent people are found quickly to avoid having detrimental information recorded against them and damaging their credit scores. 
 
However, it is just as important to locate the intentionally absconded debtors in order to make them accountable for the debts they have left behind. 
 
Learn more about our debtor tracing service here 

Specialist Business Credit Report Experts 

Creditreform provides over 200 million international business credit reports worldwide. This includes over 88 million international business credit reports throughout Europe. 
 
With access to our online databases, you can obtain a European business credit report instantly. This can be done prior to trading to make sure the company you will be dealing with can meet the commitment or once the debt becomes overdue to ensure the debtor can meet the amount owed. Where an online business credit report is not available our local country offices and partners will undertake a freshly investigated report. This is provided under three services: Normal, Express and Flash. 
 
There are many unique requirements to providing international business credit reports in all countries which differ from Business Credit Reports UK services. Therefore it is very important that information is obtained directly by our expert international local business credit reporting partners and not from the Credit Report UK services. Our multi-lingual local partners are able to provide all business credit reports in English including bespoke investigated business credit reports. 

Legal Actions 

Sometimes, despite all our efforts, an amicable payment agreement cannot be reached and the only way forward is through court action. This process is different in every country throughout the world and can prove very costly. Therefore, legal proceedings should always be taken as the last decision and only entered into if the odds are strongly stacked in favour of the creditor. When court action is required Creditreform has specialist partners in every country worldwide who will advise and guide our clients through every process and endeavour to explain all developments each step of the way. 
 
Before any legal action is taken Creditreform will advise and explain the costs, and the necessary requirements including all documentation and possible outcomes. Many international legal cases fail due to insufficient documentation to proceed from the outset resulting in a failed case and probably high costs already incurred. 
 
With Creditreform you are in safe hands. 

Statute of Limitation in the UK 

In civil litigation, statute of limitations is a law that time limits a plaintiff’s right to bring a claim against a defendant. The time limits vary from country to country. In the UK the statute of limitations is 6 years. However, if an action has been taken within this time then the statute of limitations time will be extended to account for this. Once the specified time period elapses, then no action can be taken through the legal processes unless the plaintiff is able to prove exceptional circumstances. 

Creditreform Debt collection UK FAQ 

1. How does a debt collection agency recover overdue debts? 

The debt collection process begins with an introductory letter to your debtor stating the amount owed to you and informing them of our involvement. Letters are then followed up with emails and telephone calls. From our experience, the most effective part of this process will be our letterhead as the debtor now has to resolve the debt and can no longer hide or provide lame excuses. 

2. How long does the debt recovery agency take to process a case? 

The debt collection case will be processed immediately upon receipt and a letter sent that day normally by email and post. You will receive an automated email confirmation with our reference number by return. 

3. What is the success rate for commercial debt collection? 

The success rate of the debt recovery case depends on a number of factors including the solvency of the debtor and whether the case has a legitimate dispute. Our aim is to recover every debt that is recoverable. 

4. Does you operate a No Win No Fee debt collection? 

We take on all debt collection cases on a No Win No Fee basis only charging the agreed commission against monies recovered. 

5. Why use a UK debt recovery specialist rather than a solicitor? 

Using a debt collection agency UK (on a No Win No Fee basis) is the most cost effective way to outsource your overdue debt collection cases which may not be the case with solicitors. 

6. Will using your debt collection services damage my customer relationship? 

Generally using the debt collection services of a Debt Collection Agency UK will enhance the chances of retaining client relations, as there is no personal involvement or business relationship. 

7. How do I instruct the debt collectors UK? 

Instructing the debt collectors UK is a simple process. You just email details of the debt, debtor and amount to be recovered and the case can be initiated. 

8. What evidence do I need to provide when instructing the debt collector UK? 

When instructing the debt collector UK (as above) just provide copies of invoices/statements, contact details and any relevant information you may have to assist with the recovery process. 

9. Who does the debtor pay? 

In general, we the debt collector UK request payments to be sent directly to the client but if not possible for any reasons we will take payment directly. If payment is taken then cleared funds will be processed and sent to client straight away. 

10. Can I instruct multiple cases? 

You can send unlimited debt case instructions. Our systems will automate volume cases to meet your requirements. 

11. Is interest automatically added to the debt? 

Unless you have a contractual late payment, process according to your terms and conditions statutory interest will be added to the debt recovery case. 

12. Are debt collection fees added to the debt? 

We will add our debt collection fees to the debt and endeavour to recover these from the debtor together with the principal sum and late payment interest. 

13. Is a UK debt collector able to trace my debtor? 

Through our network of tracing agents, we have an extremely high success rate of locating your absconded debtor. The Skip tracing service process is undertaking on a No Find No Fee basis so you only pay for this service if a successful trace is made. 

14. How long does the debt collection process take? 

On average, the debt collection process takes between 30-90 days to resolve an amicable debt recovery case. There are a number of factors that can delay this process but we will keep you informed every step of the way. 

15. What are my options if debt collection is not successful? 

If the debt recovery service is not successful, we will advise you of your options including legal actions. 

16. What is the legal process if the debt collection is unsuccessful? 

We work closely with a specialist commercial litigate firm of solicitors. Initially they will undertake a pre-litigation letter for a fixed fee, which can often result in a settlement. If unsuccessful, they will advise you of the costs to proceed through the courts, mediation or arbitration. This is an optional service & no fees will ever be incurred without your written permission – initially all debts are handled on No Win No Fee basis. 
We work closely with a specialist commercial litigation firm of solicitors. Initially, they will undertake a pre-litigation letter for a fixed fee, which can often result in a settlement. If unsuccessful, they will advise you of the costs to proceed through the courts, mediation or arbitration. This is an optional service and no fees will ever be incurred without your written permission. All debts are initially handled on a No Win No Fee basis. 
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