1. Costs - No Win No Fee! 

Having long standing relationships with all our overseas partners we have agreements to provide these services on a NO WIN NO FEE basis charging the agreed commission rate against monies recovered only. 

2. Coverage in Indonesia 

We cover all 34 provinces in Indonesia. Our local office is located in the capital city Jakarta so we are centrally located to recover debts throughout all of Indonesia. 

3. Local Experience 

Unlike many of our competitors all cases are handled by the local office or partner. The official language in Indonesia is Indonesian, however the country is language rich with the population also speaking: Javanese, Sundanese, Minangkabau, Hindi, Sanskrit, Chinese, Arabic, Dutch, Portuguese and English. We understand the local cultures and know all the legal processes. These are reasons why Creditreform are the ideal people to help you in collecting debts from overseas. 

4. Statute of Limitation in Indonesia 

30 years but there are many special exemptions so whatever the age please contact us and we will advise if we can assist with your claim 
Search a country below for debt collection: 

How to Instruct Us 

We simply require the following details: 
Full name & address of the debtor 
All available contact details of the debtor i.e. contact name(s) / Tel / Mobile / Email(s) 
Amount owed (Invoice(s) or Statement will help) 
Or ask us to call you – just leave us your details: 

Case Study - INR 50,000,000 recovered from Indonesia Debtor 

Initiation of Case 
A Singapore client had a debt of IDR 50,000,000 against a debtor in Jakarta, Indonesia. The debt related to media services provided. Client chased for payment through their normal credit control processes but as this was not successful outsourced the debt to Creditreform. 
Debt Collection Processes 
Upon receipt of the case we forwarded it to our local approved partner in Indonesia. They then immediately sent the initial dunning letter to the debtor stating the amount owed and a deadline to pay. This was a difficult case as the debtor was deliberately ignoring the approaches of our partner. However, through the partner’s perseverance and skills they effected a full recovery of our client’s debt. 
The client was extremely pleased with the efficiency and professionalism of the services provided and the regular updates they received throughout the debt collection process

Indonesia Debt Collection – No Win No Fee 

Creditreform operates a global specialist International debt collections service. We have local offices and fully approved expert international debt collection agency partners in every country worldwide. All our International debt collection agency partners and offices operate on a No Win No Fee basis charging an agreed commission against monies recovered only. All our international offices and partners initiate the collection processes by sending the debtors a debt collection letter to introduce their involvement. 
Main reasons why a local country debt recovery agency is so important rather than trying to recover from a debt collection agency UK are as follows: 
The local International Debt collection Partners know: 
The local cultures 
The best methods of initiating debt recovery letters and processes 
The languages 
The laws 
Are in the same time zones 
Herewith details of our debt collection service Indonesia: 

Location of debt recovery office in Indonesia? 

Our local office is situated in Jakarta Selatan.. All debt collection letters are sent by the local head office. 

Number of debt collection staff? 

Over 400 across the group. Each staff member is allocated a client and all their debt collection letters are personalised in order to effect the best response result s from debtors. 

How long have you been operating a debt recovery service in Indonesia? 

We have been operating an Asia debt collection service on a no win no fee basis in Indonesia since 2014. Indonesia is included on our debt collection agency list

What type of debt collection services do you provide? Do you do commercial debt recovery (B2B) and consumer debt recovery (B2C)? 

We handle both Business to Business debt recovery cases and Business to Consumer debt collections cases. There is different content for business to business debt collection letter templates and business to consumer debt collection letters templates

Statue of Limitation in Indonesia? 

30 Years. 
Indonesia civil litigation statute of limitations is a law that time limits a plaintiff’s right to bring a claim against a defendant. The statute of limitations in Indonesia is 30 years. However, if an action has been taken within this time then the statute of limitations time will be extended to account for this. Once the specified time period elapses then no action can be taken through the legal processes unless the plaintiff is able to prove exceptional circumstances. Other Statute of Limitations include: 
Indonesia Promissory Notes – 3 years 
Indonesia Written Contracts – 30 years 
Indonesia Oral Agreements – 30 years 

How EU (European Union) laws effect debt collection in Indonesia? 

The EU does not really affect Indonesia. 
Indonesia is in discussions over a free trade agreement (FTA) with European Union. The European Union opened negotiations for a trade agreement between the EU and Indonesia on 18th July 2016. which are ongoing. The aim is for the agreement to be similar as to existing agreements in place between the EU and Singapore and Vietnam

How many companies registries in Indonesia for businesses (i.e. UK has just 1 central registry)? 

There is 1 company registry in Indonesia which is called MINISTRY OF INVESTMENT/BKPM / Direktorat Jenderal Administrasi Hukum Umum (DITJEN AHU) located at Jl. Jend. Gatot Subroto No. 44, Jakarta 12190, Indonesia. 
We have access to Indonesia Company Registry searches to find out who further background information on all Indonesia companies. 

What is the debt collection process in Indonesia? 

Always endeavour to resolve a debt collection without the need for court action where possible. The processes include debt recovery letters, emails, phone calls and site visits if necessary. 

Average length of time to collect a debt? 

This will depend on the nature, size and age of debt and whether there are any know disputes. Straight forward cases are normally resolved within 3 months. 
The average time taken to recover a Indonesia B2B debt collection case varies from case to case. 

Can late payment fees / interest to be added to claims? 

Yes, fees can be added for Indonesia debt collection cases according to local law but they are not always recoverable. 

Details on legal service / process in Indonesia? 

Civil litigation cases are normally dealt with by the General Courts 

Indonesia Business Credit Reports 

Creditreform provides over 88 million international business credit reports throughout Europe and 200 million international business credit reports worldwide. We provide freshly investigated Indonesia Credit Reports which can be done prior to trading to make sure the company you will be dealing with can meet the commitment or once the debt becomes overdue to ensure the debtor can meet the amount owed. 

Indonesia Skip Tracing Agents 

Creditreform’s debt collection company service also uses expert local Indonesia skip tracing agent services to locate any absconded debtor. This debtor tracing service is provided on a No Find No Fee basis only charging for a successful trace. 

Specialist Debt Recovery Experts 

There are many unique requirements to recovering international debts in all countries including Indonesia debt collection services which differ from the UK debt collection agency services and therefore it is very important that cases are handled directly by our expert international debt collection agencies and not from debt collectors UK. This method of international debt collection sets Creditreform aside from the competition who in many cases try and recover debts from a UK debt collector only. Using the local offices and partners enables us to achieve a far greater success rate and our No Win No Fee service together with competitive commission rates against monies recovered only ensures you get the best service. 

Indonesia Debt Collection Partners in the following Indonesian Cities 

What is the name of the Government Gazette in Indonesia? 

The Gazette in Indonesia is called the Lembaran Negara (Indonesia State Journal). 

Which countries border Indonesia? 

Indonesia is bordered by Malaysia on Borneo island, with Papua New Guinea on Papua island, and with East Timor on Timor island. Other neighboring countries include Singapore, Philippines and Australia

Who are the main trading partners for Indonesia? 

The main trade partners for Indonesia are Japan, China, Singapore, South Korea and USA

What is the Supreme Court in Indonesia? 

The Supreme Courts for Indonesia are called 
Constitutional Court of Indonesia - Mahkamah Konstitusi Republik Indonesia which was established on 13th August 2003. 
The Supreme Court of the Republic of Indonesia - Mahkamah Agung Republik which was established on 18th August 1945. 

Indonesia Debt Collection Agency FAQs 

1. How does a Debt collection agency in Indonesia recover overdue debts? 

The debt collection process is initiated by an introductory letter to your debtor stating the amount owed to you and informing them of our involvement. Letters are then followed up with emails and telephone calls. From our experience the most effective part of this process will be the outsourcing to a third party debt collection agency in Indonesia as the debtor now has to resolve the debt and can no longer hide or provide lame excuses. 

2. How long does the debt recovery agency in Indonesia take to process a case? 

The debt collection case will be processed immediately up receipt and a letter sent normally by email and post. You will receive an automated confirmation by return. 

3. What is the success rate for debt collection agencies in Indonesia? 

The success rate of the debt recovery case depends on a number of factors including the solvency of the debtor and whether the case has a legitimate dispute. Our aim is to recover every debt that is recoverable. 

4. Does the debt recovery agency in Indonesia operate a No Win No Fee debt collection? 

We take on all debt collection cases on No Win No Fee basis only charging the agreed commission against monies recovered. 

5. Why use a local debt recovery agency in Indonesia? 

The reasons for using a local Indonesia debt collection agency than processing from a different country is the debt collector in Indonesia speaks the local language, knows the local laws and operates in the same time zones. 

6. Are there any debts too old or too small for Indonesia debt collection? 

We will assess all debt cases, irrelevant of age and size and then advise the best processes to recover these through the Indonesia debt collector. 

7. How do I instruct the debt collectors in Indonesia? 

Instructing the debt collectors Indonesia is a simple process. You just email details of the debt, debtor and amount to be recovered and the case can be initiated. 

8. What evidence do I need to provide when instructing the Indonesia debt collector? 

When instructing the debt collector in Indonesia just provide copies of invoices/statements, debtor contact details and any relevant information you may have to assist with the recovery process. 

9. Who does the debtor pay? 

In general the debt collector in Indonesia will request payments to be sent directly to the client but if not possible for any reasons will take payment directly. If payment is taken then cleared funds will be processed and sent to client straight away. 

10. Can I instruct multiple cases? 

You can send unlimited debt case instructions. Our systems will automate volume cases to meet your requirements. 

11. Can you trace debtors in Indonesia? 

Through our network of skip tracing agents we have an extremely high success rate of locating your absconded debtor. 

12. How long does the debt collection process take? 

On average the debt collections process takes 90 days to resolve an amicable debt recovery case. There are a number of factors that can delay this process but we will keep you informed every step of the way. 

13. What are my options if debt collection in Indonesia is not successful? 

If the debt recovery service is not successful we will advise you of your options including legal actions. Please note no legal actions or other processes will be taken without prior instruction from you. 
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