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1. Costs - No Win No Fee! 

Having long standing relationships with all our overseas partners we have agreements to provide these services on a NO WIN NO FEE basis charging the agreed commission rate against monies recovered only. 

2. Coverage in Austria 

Austria is divided into 9 federal states. Creditreform has over 140 staff in Austria alone with our head office in Vienna. We have a further 8 offices in Graz, Linz and Salzburg to name a few meaning we are represented throughout all of Austria. 

3. Local Experience 

Unlike many of our competitors all cases are handled by the local office or partner. The reasons for this are they speak the debtors’ language, in this case German is spoken by 89% of the population. We understand the local cultures and know all the legal processes. These are reasons why Creditreform are the ideal people to help you in collecting debts from overseas. 

4. Statute of Limitation in Austria 

3 years but there are special exemptions so whatever the age please contact us and we will advise if we can assist with your claim. 
Search a country below for debt collection: 

How to Instruct Us 

We simply require the following details: 
Full name & address of the debtor 
All available contact details of the debtor i.e. contact name(s) / Tel / Mobile / Email(s) 
Amount owed (Invoice(s) or Statement will help) 
Or ask us to call you – just leave us your details: 

Austria Debt Collection – No Win No Fee 

Creditreform operates a global specialist International debt collections service. We have local offices and fully approved expert international debt collection agency partners in every country worldwide. All our International debt collection agency partners and offices operate on a No Win No Fee basis charging an agreed commission against monies recovered only. 
Main reasons why a local country debt recovery agency is so important rather than trying to recover from a debt collection agency UK are as follows: 
The local International Debt collection Partners know: 
The local cultures 
The languages 
The laws 
Are in the same time zones 
Herewith details of our debt collection service Austria: 

Location of debt recovery office in Austria? 

There are eight Creditreform offices in Austria 
Vienna (Head Office), Niederösterreich (Lower Austria), Burgenland, Steiermark (Styria), Kärnten (Carinthia), Oberösterreich (Upper Austria), Salzburg, Tirol, Vorarlberg. All debt collection letters are sent by the local office. 

Number of debt collection staff? 

About 140 employees. Each staff member is allocated a client and all their debt collection letters are personalised in order to effect the best response results from debtors. 

How long have you been operating a debt recovery service in Austria? 

Since 1889. 

What type of debt collection services do you provide? Do you do commercial debt recovery (B2B) and consumer debt recovery (B2C)? 

We handle both Business to Business debt recovery cases and Business to Consumer debt collections cases. There is different content for business to business debt collection letter templates and business to consumer debt collection letters templates. 

Statue of Limitation in Austria? 

3 years after the due date of the invoice. If there exists a judgment of the court, the verdict is barred after 30 years. 

How EU (European Union) laws effect debt collection in Austria? 

Because of the EU DIRECTIVES 2000/35/EU and 2011/7/EU our debt collection fees legally are a compensation of the creditor, which we try to collect from the debtor. 

How many companies registries in Austria for businesses (i.e. UK has just 1 central registry)? 

Business companies are either registered in the commercial register, or in GISA, which is a public register of the Ministry of Economy. It depends on the legal status and the size of the company. 

What is the debt collection process in Austria? 

We first send a debt recovery letter/mail. In B2C we send also a registered letter. After 10 days we send a second debt collection letter, a warning that the file will be transferred to the lawyer. Then we try a phone conversation. Our in-house lawyer send a last debt recovery letter, again after 10 days. We try to settle/close in 1 month. 

Average length of time to collect a debt? 

6-8 weeks by out of court debt collection by undisputed cases. Please see the details in the above attachment. 

Can late payment fees / interest to be added to claims? 


Details on legal service / process in Austria? 

In case of undisputed debt collection claims after filing for court order it takes approximately 2 months to get a final court order. In case the debtor has money on the account and can be enforced it takes up to a year to collect. Please find attached the above document as information to this point. 
We can offer you the following services by insolvencies in Austria: 
Creditreform offers you the following services: 
filling of your claim in court 
representing your interests at the court hearings 
enforcement of privileges 
checking payment proposals 
continuous reporting about the status of the proceeding 
watching over the payment of dividends 
watching over deadlines of payments of dividends 
Good conditions e.g. no charges for claims under € 2.500,– 
prompt and fast service 

Austria Business Credit Reports 

Creditreform provides over 88 million international business credit reports throughout Europe and 200 million international business credit reports worldwide. We provide freshly investigated Austria Credit Reports which can be done prior to trading to make sure the company you will be dealing with can meet the commitment or once the debt becomes overdue to ensure the debtor can meet the amount owed. 

Austria Skip Tracing Agents 

Creditreform’s debt collection company service also uses an expert local Austria tracing agent services to locate any absconded debtor.  

Specialist Debt Recovery Experts 

There are many unique requirements to recovering international debts in all countries including Austria debt collection services which differ from the UK debt collection agency services and therefore it is very important that cases are handled directly by our expert international debt collection agencies and not from debt collectors UK. This method of international debt collection sets Creditreform aside from the competition who in many cases try and recover debts from a UK debt collector only. Using the local offices and partners enables us to achieve a far greater success rate and our No Win No Fee service together with competitive commission rates against monies recovered only ensures you get the best service. 

Austria Debt Collection Partners in the following Austrian Cities 

Who are the main trading partners for Austria? 

The main trading partner for Austria is European Union (70%) of which Germany is 30% of this value. followed by Italy, the United States (USA), and Switzerland

Which countries border Austria? 

Austria is a landlocked country bordering Germany, Czech Republic, Slovakia, Poland, Hungary, Slovenia, Croatia, Liechtenstein, and Switzerland

What is the legal system in Austria? 

The Austria legal system is based on Germanic Civil law. The Allgemeines bürgerliches Gesetzbuch (ABGB) of 1811. 

What is the name of the Government Gazette in Austria ? 

The Gazette in Austria is called the Bundesgesetzblatt für die Republik Österreich - Federal Law - Gazette for the Republic of Austria. 

Austria Debt Collection Agency FAQs 

1. How does a Debt collection agency in Austria recover overdue debts? 

The debt collection process is initiated by an introductory letter to your debtor stating the amount owed to you and informing them of our involvement. Letters are then followed up with emails and telephone calls. From our experience the most effective part of this process will be the outsourcing to a third party debt collection agency in Austria as the debtor now has to resolve the debt and can no longer hide or provide lame excuses. 

2. How long does the debt recovery agency in Austria take to process a case? 

The debt collection case will be processed immediately up receipt and a letter sent normally by email and post. You will receive an automated confirmation by return. 

3. What is the success rate for debt collection agencies in Austria? 

The success rate of the debt recovery case depends on a number of factors including the solvency of the debtor and whether the case has a legitimate dispute. Our aim is to recover every debt that is recoverable. 

4. Does the debt recovery agency in Austria operate a No Win No Fee debt collection? 

We take on all debt collection cases on No Win No Fee basis only charging the agreed commission against monies recovered. 

5. Why use a local debt recovery agency in Austria? 

The reasons for using a local Austria debt collection agency than processing from a different country is the debt collector in Austria speaks the local language, knows the local laws and operates in the same time zones. 

6. Are there any debts too old or too small for Austria debt collection? 

We will assess all debt cases, irrelevant of age and size and then advise the best processes to recover these through the Austria debt collector. 

7. How do I instruct the debt collectors in Austria? 

Instructing the debt collectors Austria is a simple process. You just email details of the debt, debtor and amount to be recovered and the case can be initiated. 

8. What evidence do I need to provide when instructing the Austria debt collector? 

When instructing the debt collector in Austria just provide copies of invoices/statements, debtor contact details and any relevant information you may have to assist with the recovery process. 

9. Who does the debtor pay? 

In general the debt collector in Austria will request payments to be sent directly to the client but if not possible for any reasons will take payment directly. If payment is taken then cleared funds will be processed and sent to client straight away. 

10. Can I instruct multiple cases? 

You can send unlimited debt case instructions. Our systems will automate volume cases to meet your requirements. 

11. Can you trace debtors in Austria? 

Through our network of skip tracing agents we have an extremely high success rate of locating your absconded debtor. 

12. How long does the debt collection process take? 

On average the debt collections process takes 90 days to resolve an amicable debt recovery case. There are a number of factors that can delay this process but we will keep you informed every step of the way. 

13. What are my options if debt collection in Austria is not successful? 

If the debt recovery service is not successful we will advise you of your options including legal actions. Please note no legal actions or other processes will be taken without prior instruction from you. 
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