1. Costs - No Win No Fee! 

Having long standing relationships with all our overseas partners we have agreements to provide these services on a NO WIN NO FEE basis charging the agreed commission rate against monies recovered only. 

2. Coverage in Australia 

We recover debts in all 6 six states in Australia; New South Wales, Victoria, Queensland, Western Australia, South Australia and Tasmania. We have local partners in Mitcham (near Melbourne, Victoria), Broadbeach (Queensland) and Waneroo (Western Australia). 

3. Local Experience 

Unlike many of our competitors all cases are handled by the local office or partner. The reasons for this are they speak the debtors' language in this case English is the most widely spoken. We understand the local cultures and know all the legal processes. These are reasons why Creditreform are the ideal people to help you in collecting debts from overseas. 

4. Statute of Limitation in Australia 

6 years but there are many special exemptions so whatever the age please contact us and we will advise if we can assist with your claim 
Search a country below for debt collection: 

How to Instruct Us 

We simply require the following details: 
Full name & address of the debtor 
All available contact details of the debtor i.e. contact name(s) / Tel / Mobile / Email(s) 
Amount owed (Invoice(s) or Statement will help) 
Or ask us to call you – just leave us your details: 

Case Study - EUR 2,500 recovered from Australian Debtor 

Initiation of Case 
The UK office (located in Barking & Dagenham) of a large global technology mining group specialising had serious difficulties recovering this debt from an Australian client based in Perth. Despite statements, follow up emails and various telephone calls they were unsuccessful in recovering their money 
Debt Collection Processes 
Upon instruction the case was forwarded immediately to our local expert debt collection agency partner in Australia who sent an initial letter to the debtor the same day stating the amount owed and a deadline to pay. Following our intervention the debtor made payment to our client within seven days. 
The client was extremely happy with the speed and professionalism of our services and has no hesitation to recommend us to other companies in the same situation. 

Australia Debt Collection – No Win No Fee 

Creditreform operates a global specialist International debt collections service. We have local offices and fully approved expert international debt collection agency partners in every country worldwide. All our International debt collection agency partners and offices operate on a No Win No Fee basis charging an agreed commission against monies recovered only. All our international offices and partners initiate the collection processes by sending the debtors a debt collection letter to introduce their involvement. 
Main reasons why a local country debt recovery agency is so important rather than trying to recover from a debt collection agency UK are as follows: 
The local International Debt collection Partners know: 
The local cultures 
The best methods of initiating debt recovery letters and processes 
The laws 
Are in the same time zones 
Herewith details of our debt collection service Australia: 

Location of debt recovery office in Australia? 

We currently have our head office in South Australia but have agents operating in Queensland, New South Wales and Victoria.  We also fly our agents interstate if necessary. All debt collection letters are sent by the local head office. 

Number of debt collection staff? 

We have 4 admin/support/collection staff; 5 agents on the road in South Australia, one in New South Wales, one in Victoria and one in Queensland, plus Frank and myself and we currently have two IT people. Each staff member is allocated a client and all their debt collection letters are personalised in order to effect the best response result s from debtors. 

How long have you been operating a debt recovery service in Australia? 

We have been operating an Oceania/Pacific debt collection service on a no win no fee basis in Australia since 2009. Australia is included on our debt collection agency list

What type of debt collection services do you provide? Do you do commercial debt recovery (B2B) and consumer debt recovery (B2C)? 

We recover all types of debt collection cases including commercial (B2B) and consumer (B2C) debt collection cases.  We have a wide range of clients from individuals to Lawyers and small to medium businesses across all types of industries.  We assist our clients with every aspect of the recovery process.  We are able to offer our clients a total service in the recovery of debt and a complete end to end debt collection service to compliment our client’s individual needs. There is different content for B2B debt collection letter templates and B2C debt collection letters templates. 

Statue of Limitation in Australia? 

6 years before judgment, however applications can be made to extend this period depending on the circumstances.  After judgment it is 15 years however an application to continue with any Court process has to be made after 6 years. 
Australia civil litigation statute of limitations is a law that time limits a plaintiff’s right to bring a claim against a defendant. The statute of limitations in Australia is 6 years. However, if an action has been taken within this time then the statute of limitations time will be extended to account for this. Once the specified time period elapses then no action can be taken through the legal processes unless the plaintiff is able to prove exceptional circumstances. Other Statute of Limitations include: 
Australia Open Account Years – 6 years 
Australia Promissory Notes – 6 years 
Australia Written Contracts – 6 years 
Australia Oral Agreements – 6 years 

How EU (European Union) laws effect debt collection in Australia? 

Australia is in discussions over a free trade agreement (FTA) with European Union. The Council of the European Union authorised opening negotiations for a trade agreement between the EU and Australia on 22 May 2018 which are ongoing. The EU is Australia's second-biggest trade partner. 

How many companies registries in Australia for businesses (i.e. UK has just 1 central registry)? 

The ASIC regulates companies and business for the whole of Australia.  Each state however has a Consumer and Business Affairs department which governs licensing and Trade Practices etc. The court system also varies slightly from State to State. 
There is 1 company registry in Australia which is called Australian Securities & Investments Commission (ASIC) located at Level 5, 100 Market Street, Sydney NSW 2000, Australia. 
We have access to Australia Company Registry searches to find out who further background information on all Australia companies. 

What is the debt collection process in Australia? 

Each business would have it’s own processes, the most common would be to send a debt recovery letter or debt recovery letters and follow up with  phone calls.  We however also offer locations, field services and legal support services. Our purpose built system enables us to scale up without interruption and we are currently adding to the research and the development of our software to encompass the latest developments in IT, helping us to increase efficiency and provide our clients, large and small with the most efficient and comprehensive service yet.  This next phase of our software development will also include our repossession and investigation services. 

Average length of time to collect a debt? 

Depending on the size of the B2B debt collection, we don’t put a time limit on or have any hard and fast rules regarding payment arrangements.  Experience tells us that better to enter into an arrangement that someone can afford, rather than something they can’t and constantly default on.  We also re-visit our cases from time to time on the chance that a debtor can be located and that their circumstances may have changed.  It is such a hard question to answer, some pay after the first letter or phone call, some are tied up for months within the Court system.  What I can say is that we do everything we can, sometimes more than what is viable, to get a good result for our client. 

Can late payment fees / interest to be added to claims? 

Only once Judgment is obtained through the Court (in South Australia its 10%) or of course if it is contractual or stipulated as a condition of credit being offered. 

Details on legal service / process in Australia? 

This varies from state to state and depends on jurisdiction but we do our best to promptly attend to the service of documents and provide affidavits of service. 

Administration in Australia  When an Administrator is appointed to take control of a Company, it is done in order to maximise that Company’s ability to continue to trade to provide a better return for its shareholders and creditors. An Administrator can be appointed:  By the Company itself; By the Liquidator or provisional Liquidator of a Company; or By a charge who is entitled to enforce a charge over the whole or substantially the whole of the Company’s property.  Once an Administrator is appointed, the Administrator will assume control of the property and business of the Company and begin investigating its affairs.  An Administrator may request for a ‘proof of debt’ to be completed by the Creditors.  A ‘proof of debt’ is a form completed by the creditors setting out details of their claim against the Company including how the debt arose and the amount claimed. Any money that becomes due for payment after the appointment and cannot be collected from the Administrator.  

Australia Business Credit Reports 

Creditreform provides over 88 million international business credit reports throughout Europe and 200 million international business credit reports worldwide. We provide freshly investigated Australia Credit Reports which can be done prior to trading to make sure the company you will be dealing with can meet the commitment or once the debt becomes overdue to ensure the debtor can meet the amount owed. 

Australia Skip Tracing Agents 

Creditreform’s debt collection company service also uses expert local Australia tracing agent services to locate any absconded debtor. This debtor tracing service is provided on a No Find No Fee basis only charging for a successful trace. 

Specialist Debt Recovery Experts 

There are many unique requirements to recovering international debts in all countries including Australia debt collection services which differ from the UK and therefore it is very important that cases are handled directly by our expert international debt collection agencies and not from debt collectors UK. This method of international debt collection sets Creditreform aside from the competition who in many cases try and recover debts from a UK debt collector only. Using the local offices and partners enables us to achieve a far greater success rate and our No Win No Fee service together with competitive commission rates against monies recovered only ensures you get the best service. 

Australia Debt Collection Partners in the following Australian States: 

Australia Debt Collection Partners in the following Australian Cities  Adelaide Debt Collection Agency Albury Debt Collection Agency Brisbane Debt Collection Agency Cairns Debt Collection Agency Canberra Debt Collection Agency Cranbourne Debt Collection Agency Darwin Debt Collection Agency Geelong Debt Collection Agency Gold Coast Debt Collection Agency Hobart Debt Collection Agency Melbourne Debt Collection Agency Newcastle Debt Collection Agency Perth Debt Collection Agency Sydney Debt Collection Agency Townsville Debt Collection Agency Wollongong Debt Collection Agency 

Who are the main trading partners for Australia? 

The top 10 trading partners of Australia are China, Japan, United States (USA), South Korea, Singapore, New Zealand, United Kingdom (UK), India, Malaysia and Thailand

Which countries border Australia? 

Australia's closest neighbours are Papua New Guinea to the north and New Zealand to the east.  
There are also many other countries including East Timor (Timor Leste), Indonesia, New Caledonia, Vanuatu, Malaysia, the Philippines and the Solomon Islands who are close neighbours. 

What is the legal system in Australia? 

The Australia legal system is based on English common law. 

What is the name of the Government Gazette in Australia? 

The Gazettes in Australia are called: 
Commonwealth of Australia Gazette 
ACT Government Gazette 
Government Gazette of the State of New South Wales 
Northern Territory of Australia Government Gazette 
Queensland Government Gazette 
South Australian Government Gazette 
Tasmanian Government Gazette 
Victoria Government Gazette 
Western Australian Government Gazette 

What is the Supreme Court in Australia? 

The Supreme Court for Australia is called the High Court of Australia. 

Australia Debt Collection Agency FAQs 

1. How does a Debt collection agency in Australia recover overdue debts? 

The debt collection process is initiated by an introductory letter to your debtor stating the amount owed to you and informing them of our involvement. Letters are then followed up with emails and telephone calls. From our experience the most effective part of this process will be the outsourcing to a third party debt collection agency in Australia as the debtor now has to resolve the debt and can no longer hide or provide lame excuses. 

2. How long does the debt recovery agency in Australia take to process a case? 

The debt collection case will be processed immediately up receipt and a letter sent normally by email and post. You will receive an automated confirmation by return. 

3. What is the success rate for debt collection agencies in Australia? 

The success rate of the debt recovery case depends on a number of factors including the solvency of the debtor and whether the case has a legitimate dispute. Our aim is to recover every debt that is recoverable. 

4. Does the debt recovery agency in Australia operate a No Win No Fee debt collection? 

We take on all debt collection cases on No Win No Fee basis only charging the agreed commission against monies recovered. 

5. Why use a local debt recovery agency in Australia? 

The reasons for using a local Australia debt collection agency than processing from a different country is the debt collector in Australia speaks the local language, knows the local laws and operates in the same time zones. 

6. Are there any debts too old or too small for Australia debt collection? 

We will assess all debt cases, irrelevant of age and size and then advise the best processes to recover these through the Australia debt collector. 

7. How do I instruct the debt collectors in Australia? 

Instructing the debt collectors Australia is a simple process. You just email details of the debt, debtor and amount to be recovered and the case can be initiated. 

8. What evidence do I need to provide when instructing the Australia debt collector? 

When instructing the debt collector in Australia just provide copies of invoices/statements, debtor contact details and any relevant information you may have to assist with the recovery process. 

9. Who does the debtor pay? 

In general the debt collector in Australia will request payments to be sent directly to the client but if not possible for any reasons will take payment directly. If payment is taken then cleared funds will be processed and sent to client straight away. 

10. Can I instruct multiple cases? 

You can send unlimited debt case instructions. Our systems will automate volume cases to meet your requirements. 

11. Can you trace debtors in Australia? 

Through our network of skip tracing agents we have an extremely high success rate of locating your absconded debtor. 

12. How long does the debt collection process take? 

On average the debt collections process takes 90 days to resolve an amicable debt recovery case. There are a number of factors that can delay this process but we will keep you informed every step of the way. 

13. What are my options if debt collection in Australia is not successful? 

If the debt recovery service is not successful we will advise you of your options including legal actions. Please note no legal actions or other processes will be taken without prior instruction from you. 
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