Search a country below for debt collection:
How to Instruct Us
We simply require the following details:
Full name & address of the debtor
All available contact details of the debtor i.e. contact name(s) / Tel / Mobile / Email(s)
Amount owed (Invoice(s) or Statement will help)
Or ask us to call you – just leave us your details:
Case Study - EUR 2,500 recovered from Australian Debtor
Initiation of Case
The UK office in Barking & Dagenham of a prominent global tech mining group faced problems. They struggled to recover debt from an Australian client in Perth. Despite statements, follow up emails and various telephone calls they were unsuccessful in recovering their money.
Debt Collection Processes
As instructed, we quickly sent the case to our local debt collection agency in Australia. They sent a letter to the debtor that same day. The letter stated the amount owed and included a deadline for payment. Following our intervention the debtor made payment to our client within seven days.
Summary
The client was extremely happy with how fast and professional our services were. They have no doubt in recommending us to other companies in similar situations.
Australia Debt Collection – No Win No Fee
Creditreform operates a global specialist International debt collections service. We have local offices and fully approved expert international debt collection agency partners in every country worldwide.
All our international debt collection partners and offices work on a No Win No Fee basis. They charge a set commission only on the money they recover. All our international offices and partners start the collection process by sending debtors a debt collection letter. This letter introduces their involvement.
Australia has a population of over 26 million whose ethnic groups include English 33%, Australian 29.9%, Irish 9.5%, Scottish 8.6%, Chinese 5.5%, Italian 4.4%, German 4%, Indian 3.1%, Australian Aboriginal 2.9% and Greek 1.7%.
The Real Gross Domestic Product (GDP) for Australia in 2023 is estimated at $1,584 trillion (compared to $1,537 trillion in 2022). The GDP per capita rose from $57.400 in 2021 to $59,500 in 2023. The main export commodities are coal, iron ore, natural gas, gold and wheat.
Main reasons why a local country debt recovery agency is so important rather than trying to recover from a debt collection agency UK are as follows:
The local International Debt collection Partners know:
The local cultures
The best methods of initiating debt recovery letters and processes
The laws
Are in the same time zones
Herewith details of our debt collection service Australia:
Location of debt recovery office in Australia?
We have our main office in South Australia. We also have agents in Queensland, New South Wales, and Victoria. We also fly our agents interstate if necessary. The local head office sends all debt collection letters.
Number of debt collection staff?
We have 4 staff for admin, support, and collections. Five agents operate in South Australia, one in New South Wales, one in Victoria, and one in Queensland. Frank and I are also part of the team. Right now, we have two IT staff members. A manager assigns each staff member a client. Debt collectors personalize all collection letters to get the best response from debtors.
How long have you been operating a debt recovery service in Australia?
We have been operating an Oceania/Pacific debt collection service on a no win no fee basis in Australia since 2009. Australia is included on our debt collection agency list.
What type of debt collection services do you provide? Do you do commercial debt recovery (B2B) and consumer debt recovery (B2C)?
We recover all types of debt collection cases including commercial (B2B) and consumer (B2C) debt collection cases. We have many clients.
They include individuals, lawyers, and small to medium businesses. We work with all types of industries. We assist our clients with every aspect of the recovery process.
We provide our clients with a full service for debt recovery. Our complete debt collection service meets each client's unique needs. Different content exists for B2B debt collection letter templates and B2C debt collection letter templates.
Statue of Limitation in Australia?
However, individuals can make applications to extend this period six years before judgment, depending on the circumstances. After the judgment, it lasts for 15 years. However, you must apply to continue any Court process after 6 years.
The statute of limitations for civil litigation in Australia sets a time limit. This law restricts how long a plaintiff can wait to file a claim against a defendant. The statute of limitations in Australia is 6 years. If someone takes action during this time, the statute of limitations will extend. Once the specified time period elapses then no action can be taken through the legal processes unless the plaintiff is able to prove exceptional circumstances. Other Statute of Limitations include:
Australia Open Account Years – 6 years
Australia Promissory Notes – 6 years
Australia Written Contracts – 6 years
Australia Oral Agreements – 6 years
How EU (European Union) laws effect debt collection in Australia?
Australia is in discussions over a free trade agreement (FTA) with European Union. The Council of the European Union started talks for a trade agreement with Australia on 22 May 2018. These talks are still happening. The EU is Australia's second-biggest trade partner.
How many companies registries in Australia for businesses (i.e. UK has just 1 central registry)?
The ASIC regulates companies and business for the whole of Australia. Each state however has a Consumer and Business Affairs department which governs licensing and Trade Practices etc. The court system also varies slightly from State to State.
One company registry exists in Australia. They call it the Australian Securities & Investments Commission (ASIC).
You can find ASIC at Level 5, 100 Market Street, Sydney NSW 2000, Australia. They established this registry in 1991. It operates in English only.
What is the debt collection process in Australia?
Each business has its own processes. The most common one is to send a debt recovery letter. They often follow up with phone calls. We however also offer locations, field services and legal support services.
Our special system allows us to grow without stopping. We are also improving our software to include the latest IT trends. This helps us work better and offer our clients, both large-scale and small-scale, the best service possible. This next phase of our software development will also include our repossession and investigation services.
Average length of time to collect a debt?
We do not set a time limit for B2B debt collection. We also do not have strict rules about payment plans. Experience shows that it is better to make an agreement that someone can afford. This is better than making one they cannot afford and will often fail to keep.
We also check our cases from time to time. This is in case we can find a debtor and their situation has changed.
Answering this question is hard. Some people pay after the first letter or call.
Some people remain stuck in the court system for months. We do everything possible to get a good result for our client. Sometimes, we even go beyond what is reasonable.
Can late payment fees / interest to be added to claims?
Only once Judgment is obtained through the Court (in South Australia its 10%) or of course if it is contractual or stipulated as a condition of credit being offered.
The Central bank interest rate for Australia is 4.35% (as per date of change on 8 November 2023).
Details on legal service / process in Australia?
This varies from state to state and depends on jurisdiction but we do our best to promptly attend to the service of documents and provide affidavits of service.
Administration in Australia When an Administrator is appointed to take control of a Company, it is done in order to maximise that Company’s ability to continue to trade to provide a better return for its shareholders and creditors. An Administrator can be appointed: By the Company itself; By the Liquidator or provisional Liquidator of a Company; or By a charge who is entitled to enforce a charge over the whole or substantially the whole of the Company’s property. Once an Administrator is appointed, the Administrator will assume control of the property and business of the Company and begin investigating its affairs. An Administrator may request for a ‘proof of debt’ to be completed by the Creditors. A ‘proof of debt’ is a form completed by the creditors setting out details of their claim against the Company including how the debt arose and the amount claimed. Any money that becomes due for payment after the appointment and cannot be collected from the Administrator.
Do documents supplied to the court need to be translated?
Yes, all documents need to be translated into English. The translation of the documents should be made by a sworn translator recognised by the Ministry of Justice of Australia and should be certified by a diplomatic or consular agent in Australia of the country in which the award was made or otherwise to the satisfaction of the court.
National Sources of Law in Australia
Recognition and enforcement of foreign awards in Australia is regulated by:
Foreign Judgments Act 1991
Foreign Judgments Regulations 1992
Art. 35 of the Model Law
The Federal Court of Australia Act 1976
The Civil Procedure Act 2005 (NSW)
Insolvency Law in Australia is regulated by The Corporate Insolvency Reforms Act 2020 (commenced on 1 January 2021) and The Bankruptcy Act 1966.
Date of entry into force of the New York Convention
The Convention on the Recognition and Enforcement of Foreign Arbitral Awards (aka New York Convention), was adopted by a United Nations diplomatic conference in 1958. The date of entry into force for Australia was on 26 March 1975.
Australia Business Credit Reports
Creditreform provides over 88 million international business credit reports throughout Europe and 200 million international business credit reports worldwide. We provide freshly investigated Australia Credit Reports which can be done prior to trading to make sure the company you will be dealing with can meet the commitment or once the debt becomes overdue to ensure the debtor can meet the amount owed. There are over 5.2 million companies registered in Australia. Liability for business debts is determined by legal structures, which may be described as follows for Australia:
Australia - LLP (Limited liability partnership): partnerships are governed on a state-by-state basis in Australia. In Queensland, a limited liability partnership is composed of at least one general partner and one limited partner. It is thus similar to what is called a limited partnership in many countries.
Australia - ILP (Incorporated limited partnership): used for venture capital investments comes in four types: Venture Capital Limited Partnership (VCLP), Early-stage Venture Capital Limited Partnership (ESCVLP), Australian Venture Capital Fund of Funds (AFOF), Venture Capital Management Partnership (VCMP).
Australia - Inc. (Incorporated): restricted to non-profit associations
Australia - Ltd. (Limited): ≈ plc (UK). The suffix Ltd. may also be used by a private company limited by guarantee, such as a charity or university (these may obtain dispensation from the Registrar of Companies to operate without the suffix).
Australia - NL (No liability): A type of mining, speculative, or research company with no right to call up the unpaid issue price of shares.
Australia - Pty. Ltd. (Proprietary Limited Company): ≈ Ltd. (UK) ATF Trust. In Australia companies can act as a trustee for a trust.
Australia - Pty. (Unlimited Proprietary) company with a share capital: A company, similar to its limited company (Ltd., or Pty. Ltd.) counterpart, but where the liability of the members or shareholders is not limited.
Australia - Trust
Indigenous Corporation under the Corporations (Aboriginal and Torres Strait Islander) Act 2006 ("CATSI Act"), administrated by the Office of the Registrar of Indigenous Corporations
Australia Skip Tracing Agents
Creditreform’s debt collection company service also uses expert local Australia tracing agent services to locate any absconded debtor. This debtor tracing service is provided on a No Find No Fee basis only charging for a successful trace.
Specialist Debt Recovery Experts
There are many unique requirements to recovering international debts in all countries including Australia debt collection services which differ from the UK and therefore it is very important that cases are handled directly by our expert international debt collection agencies and not from debt collectors UK. This method of international debt collection sets Creditreform aside from the competition who in many cases try and recover debts from a UK debt collector only. Using the local offices and partners enables us to achieve a far greater success rate and our No Win No Fee service together with competitive commission rates against monies recovered only ensures you get the best service.
Australia Debt Collection Partners in the following Australian States:
Australia Debt Collection Partners in the following Australian Cities Adelaide Debt Collection Agency Albury Debt Collection Agency Brisbane Debt Collection Agency Cairns Debt Collection Agency Canberra Debt Collection Agency Cranbourne Debt Collection Agency Darwin Debt Collection Agency Geelong Debt Collection Agency Gold Coast Debt Collection Agency Hobart Debt Collection Agency Melbourne Debt Collection Agency Newcastle Debt Collection Agency Perth Debt Collection Agency Sydney Debt Collection Agency Townsville Debt Collection Agency Wollongong Debt Collection Agency
Who are the main trading partners for Australia?
Which countries border Australia?
Australia's closest neighbours are Papua New Guinea to the north and New Zealand to the east.
There are also many other countries including East Timor (Timor Leste), Indonesia, New Caledonia, Vanuatu, Malaysia, the Philippines and the Solomon Islands who are close neighbours.
What is the legal system in Australia?
The Australia legal system is based on English common law.
What is the name of the Government Gazette in Australia?
The Gazettes in Australia are called:
Commonwealth of Australia Gazette
ACT Government Gazette
Government Gazette of the State of New South Wales
Northern Territory of Australia Government Gazette
Queensland Government Gazette
South Australian Government Gazette
Tasmanian Government Gazette
Victoria Government Gazette
Western Australian Government Gazette
What is the Supreme Court in Australia?
The Supreme Court for Australia is called the High Court of Australia.
Australia Payment Methods
The most common payment products in Australia are Mastercard, Visa and American Express.
Australia Debt Collection Agency FAQs
1. How does a Debt collection agency in Australia recover overdue debts?
The debt collection process is initiated by an introductory letter to your debtor stating the amount owed to you and informing them of our involvement. Letters are then followed up with emails and telephone calls. From our experience the most effective part of this process will be the outsourcing to a third party debt collection agency in Australia as the debtor now has to resolve the debt and can no longer hide or provide lame excuses.
2. How long does the debt recovery agency in Australia take to process a case?
The debt collection case will be processed immediately up receipt and a letter sent normally by email and post. You will receive an automated confirmation by return.
3. What is the success rate for debt collection agencies in Australia?
The success rate of the debt recovery case depends on a number of factors including the solvency of the debtor and whether the case has a legitimate dispute. Our aim is to recover every debt that is recoverable.
4. Does the debt recovery agency in Australia operate a No Win No Fee debt collection?
We take on all debt collection cases on No Win No Fee basis only charging the agreed commission against monies recovered.
5. Why use a local debt recovery agency in Australia?
The reasons for using a local Australia debt collection agency than processing from a different country is the debt collector in Australia speaks the local language, knows the local laws and operates in the same time zones.
6. Are there any debts too old or too small for Australia debt collection?
We will assess all debt cases, irrelevant of age and size and then advise the best processes to recover these through the Australia debt collector.
7. How do I instruct the debt collectors in Australia?
Instructing the debt collectors Australia is a simple process. You just email details of the debt, debtor and amount to be recovered and the case can be initiated.
8. What evidence do I need to provide when instructing the Australia debt collector?
When instructing the debt collector in Australia just provide copies of invoices/statements, debtor contact details and any relevant information you may have to assist with the recovery process.
9. Who does the debtor pay?
In general the debt collector in Australia will request payments to be sent directly to the client but if not possible for any reasons will take payment directly. If payment is taken then cleared funds will be processed and sent to client straight away.
10. Can I instruct multiple cases?
You can send unlimited debt case instructions. Our systems will automate volume cases to meet your requirements.
11. Can you trace debtors in Australia?
Through our network of skip tracing agents we have an extremely high success rate of locating your absconded debtor.
12. How long does the debt collection process take?
On average the debt collections process takes 90 days to resolve an amicable debt recovery case. There are a number of factors that can delay this process but we will keep you informed every step of the way.
13. What are my options if debt collection in Australia is not successful?
If the debt recovery service is not successful we will advise you of your options including legal actions. Please note no legal actions or other processes will be taken without prior instruction from you.