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1. Costs - No Win No Fee! 

Having long standing relationships with all our overseas partners we have agreements to provide these services on a NO WIN NO FEE basis charging the agreed commission rate against monies recovered only. 

2. Coverage in South Africa 

We cover all of 9 provinces in South Africa with our head offices in Cape Town and Johannesburg ensuring we are in a strong position to recover debts throughout all of South Africa. 

3. Local Experience 

Unlike many of our competitors all cases are handled by the local office or partner. The reasons for this are they speak the debtors' language in this case of South Africa this is vital as there are 11 official languages. They are Afrikaans, English, Ndebele, Northern Sotho, Sotho, Swazi, Tswana, Tsonga, Venda, Xhosa and Zulu. We understand the local cultures and know all the legal processes. These are reasons why Creditreform are the ideal people to help you in collecting debts from overseas. 

4. Statute of Limitation in South Africa 

3 years but there are many special exemptions so whatever the age please contact us and we will advise if we can assist with your claim 
Search a country below for debt collection: 

How to Instruct Us 

We simply require the following details: 
Full name & address of the debtor 
All available contact details of the debtor i.e. contact name(s) / Tel / Mobile / Email(s) 
Amount owed (Invoice(s) or Statement will help) 
PLEASE CALL US ON +44 121 442 5330 FOR FURTHER DETAILS 
Or ask us to call you – just leave us your details: 

South Africa Debt Collection – No Win No Fee 

With international debt collection partners and offices worldwide we have an international debt collection agency  partner in every country all operating on a No Win No Fee basis charging an agreed commission against monies recovered only. Each country has unique specific laws, languages and methods that need to be adhered to and South Africa is no different. Time zones can also play a very important part of the debt collection process especially where there are many hours difference to the UK. Trying to communicate with a debtor in Australia from a UK office is virtually impossible unless you are operating a 24/7 service. 
 
Our international debt collection partner in South Africa has many years experience and knowledge in the debt collection industry. 
 
Main reasons why a local country debt recovery agency is so important rather than trying to recover from a debt collection agency UK are as follows: 
 
The local International Debt collection Partners know: 
 
The local cultures 
The languages 
The laws 
Are in the same time zones 
 
Herewith details of our debt collection service South Africa: 

Location of debt recovery office in South Africa? 

Cape Town – but we use a national network of attorneys. 
 
All debt collection letters are sent by the local head office. 

Number of debt collection staff? 

12. Each staff member is allocated a client and all their debt collection letters are personalised in order to effect the best response results from debtors. 

How long have you been operating a debt recovery service in South Africa? 

18 years 

What type of debt collection services do you provide? Do you do commercial debt recovery (B2B) and consumer debt recovery (B2C)? 

We handle both Business to Business debt recovery cases and Business to Consumer debt collections cases. There is different content for business to business debt collection letter templates and business to consumer debt collection letters templates

Statue of Limitation in South Africa? 

A consumer has who has not made any payments/acknowledged the debt directly or indirectly for the time periods specified below: Personal loans, credit cards, retail accounts and vehicle loans: three years. Mortgage loans, debts by court orders and money owed to the South African Revenue Service (SARS): 30 years. 

How EU (European Union) laws effect debt collection in South Africa? 

Limited impact as South Africa is outside of European Union. 

How many companies registries in South Africa for businesses (i.e. UK has just 1 central registry)? 

1 registry in South Africa - Companies and Intellectual Property Commission 

What is the debt collection process in South Africa? 

The National Debt Collection Act 114 of 1998 regulates the process of collecting debts in SA. 

Average length of time to collect a debt? 

Difficult to say as each case is different. 

Can late payment fees / interest to be added to claims? 

A debt collector may only collect the capital amount of the debt handed over, lawful interest, and the collector’s administrators fee and expenses. The National Council for Debt Collectors structures the fees that can be charged by a debt collector. 

Details on legal service / process in South Africa? 

The legal process is costly and time consuming. 
The process is as follows:  Letter of Demand, Summons, Default Judgement, Warrant of Execution. 

South Africa Business Credit Reports 

Creditreform provides over 88 million international business credit reports throughout Europe and 200 million international business credit reports worldwide. We provide freshly investigated South Africa Company Searches which can be done prior to trading to make sure the company you will be dealing with can meet the commitment or once the debt becomes overdue to ensure the debtor can meet the amount owed. 

South Africa Skip Tracing Agents 

Creditreform’s debt collection company service also uses expert local South Africa tracing agent services to locate any absconded debtor. This debtor tracing service is provided on a No Find No Fee basis only charging for a successful trace. 

Specialist Debt Recovery Experts 

There are many unique requirements to recovering international debts in all countries including South Africa debt collection services which differ from the UK and therefore it is very important that cases are handled directly by our expert international debt collection agencies and not from the Debt collectors UK. This method of international debt collection sets Creditreform aside from the competition who in many cases try and recover debts from a UK debt collector only. Using the local offices and partners enables us to achieve a far greater success rate and our No Win No Fee service together with competitive commission rates against monies recovered only ensures you get the best service. 

South Africa Debt Collection Partners in the following South African Cities 

What is the legal system in South Africa? 

The South Africa legal system is based on an amalgam of Roman-Dutch civil law and English common law, as well as Customary Law. 

What is the name of the Government Gazette in South Africa? 

The Gazette in South Africa is called the Government Gazette of South Africa / Staatskoerant. 

South Africa Debt Collection Agency FAQs 

1. How does a Debt collection agency in South Africa recover overdue debts? 

The debt collection process is initiated by an introductory letter to your debtor stating the amount owed to you and informing them of our involvement. Letters are then followed up with emails and telephone calls. From our experience the most effective part of this process will be the outsourcing to a third party debt collection agency in South Africa as the debtor now has to resolve the debt and can no longer hide or provide lame excuses. 

2. How long does the debt recovery agency in South Africa take to process a case? 

The debt collection case will be processed immediately up receipt and a letter sent normally by email and post. You will receive an automated confirmation by return. 

3. What is the success rate for debt collection agencies in South Africa? 

The success rate of the debt recovery case depends on a number of factors including the solvency of the debtor and whether the case has a legitimate dispute. Our aim is to recover every debt that is recoverable. 

4. Does the debt recovery agency in South Africa operate a No Win No Fee debt collection? 

We take on all debt collection cases on No Win No Fee basis only charging the agreed commission against monies recovered. 

5. Why use a local debt recovery agency South Africa? 

The reasons for using a local South Africa debt collection agency than processing from a different country is the debt collector in South Africa speaks the local language, knows the local laws and operates in the same time zones. 

6. Are there any debts too old or too small for South Africa debt collection? 

We will assess all debt cases, irrelevant of age and size and then advise the best processes to recover these through the South Africa debt collector. 

7. How do I instruct the debt collectors in South Africa? 

Instructing the debt collectors South Africa is a simple process. You just email details of the debt, debtor and amount to be recovered and the case can be initiated. 

8. What evidence do I need to provide when instructing the South Africa debt collector? 

When instructing the debt collector in South Africa just provide copies of invoices/statements, debtor contact details and any relevant information you may have to assist with the recovery process. 

9. Who does the debtor pay? 

In general the debt collector in South Africa will request payments to be sent directly to the client but if not possible for any reasons will take payment directly. If payment is taken then cleared funds will be processed and sent to client straight away. 

10. Can I instruct multiple cases? 

You can send unlimited debt case instructions. Our systems will automate volume cases to meet your requirements. 

11. Can you trace debtors in South Africa? 

Through our network of skip tracing agents we have an extremely high success rate of locating your absconded debtor. 

12. How long does the debt collection process take? 

On average the debt collections process takes 90 days to resolve an amicable debt recovery case. There are a number of factors that can delay this process but we will keep you informed every step of the way. 

13. What are my options if debt collection in South Africa is not successful? 

If the debt recovery service is not successful we will advise you of your options including legal actions. Please note no legal actions or other processes will be taken without prior instruction from you. 
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