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How to Instruct Us
We simply require the following details:
Full name & address of the debtor
All available contact details of the debtor i.e. contact name(s) / Tel / Mobile / Email(s)
Amount owed (Invoice(s) or Statement will help)
Or ask us to call you – just leave us your details:
Why Use Creditreform Debt Recovery Agency Services
Creditreform is one of the UK’s leading debt collection agencies. We take a thorough, professional and methodical approach to the recovery of debt. Unlike many other debt collection agencies, we operate on a strictly No Win, No Fee. This means that we only charge an agreed commission against the money we have collected.
Our clear debt collection service lets clients know costs upfront, avoiding unexpected charges.
Professional Debt Recovery And A Century Of Experience
Creditreform International Group started in 1870. We have been a UK commercial debt collection company since 1964. We belong to an international organization, yet we maintain a personalized, community-oriented approach to small business debt recovery.
Client satisfaction is central to our business debt recovery services. We assign each customer a dedicated account manager to ensure swift and efficient resolution of their debt collection cases.
Choose Creditreform for debt collection and get excellent customer service from start to finish.
Company Debt Collection Process
When a client can't manage credit on their own, they can ask Creditreform for help collecting debts. Creditreform can assist clients in recovering unpaid debts. Clients can seek help from Creditreform when they have tried all their own credit control methods. When a customer gets to this point and wants to engage our services, we will need the following data:
Details of the debtor, including address, phone numbers, and email addresses
The sum claimed or due
Copies of invoices/statements (for to calculate interest)
Any additional documents and communication that can aid in the debt recovery procedure.
Once we have received the necessary information and documentation we will commence the recovery of debt process.
The standard debt recovery process will consist of the following steps:
We conduct a swift preliminary assessment of the debtor to confirm their ongoing operations and trading activities. Additionally, we strive to determine their financial health and their capability to fulfill the debt recovery claim, if feasible.
We will send you a letter by email and mail. The letter will explain how much you owe. The total will include the original amount, late fees, and collection charges.
If the person who owes money doesn't reply to our letter in two weeks, we start our strict collection process.
Our subsequent procedures encompass phone calls, emails, and on-site visits, as feasible and required.
Throughout this process, our objective is to ascertain the debtor's stance and their willingness to peacefully settle the account. We will review and analyse any issues debtors are facing. As a neutral party, our goal is to assist in finding a fair solution. If the debtor can't pay all at once, we can help set up a payment plan that works for both parties.
If all the above fails, then the only course of action may be to use the legal system.
A Tailored Approach To Recovery Of Debt
Our expert case handlers treat every case individually. We customize our debt collection process to meet the unique requirements of each client and their respective case. Whatever the nature or size of the debt recovery case, we will leave no stone unturned. When you choose Creditreform as your debt collection company.
The account manager will offer a dedicated individual debt recovery service for each client, which encompasses:
Helping the client gather necessary information to prevent delays in starting the project.
Informing the client about all feedback and correspondence from the debtor.
Regularly updating the client
Daily informing both the client and debtor about all progress, alterations, and necessities
Making all payments punctually.
Maintain a rigorous digital automated calendar to ensure handling every stage without complications or issues.
Being consistently accessible to converse with the client and debtor to maintain open lines of communication.
No Win - No Fee Debt Collection Services
Creditform debt collection services operate on a purely, no-win, no-fee basis. This ensures that you will receive an invoice only after funds have safely cleared into your account. We will add our fees and late payment interest to the debt.
How Long Does Debt Recovery Take?
The time to collect debt can vary based on case complexity and whether it is disputed. The more complex the case, the longer it may take to collect the debt. Disputing the debt can also prolong the collection process. At Creditreform, we strive to achieve a successful resolution quickly.
Most instances resolve debt collection cases quickly, but some cases require careful handling because of their complexity. Clients and debtors often dispute debt recovery cases or experience a breakdown in their relationship. We need to sort out all the ongoing issues, clarify what the debt is for, and resolve them effectively.
If you fail to pay your debts, it could hurt your credit score. Our reports show negative details like missed payments and court judgments, which can impact your ability to borrow money. This can make it more difficult for debtors to obtain credit facilities with this negative information recorded against them.
A European Debt Collection Agency With A Global Presence
As a Creditreform International group member, you can trust our high-quality, reputable debt recovery agency for professional service. We have over 170 offices in Europe, China, and Turkey with more than 4,000 employees. We offer a top-notch debt collection service for our clients.
We operate our debt collection business in the UK on our own, providing excellent customer service for debt collection. You won't have to deal with machines or automated messages. A real person who is an expert in collecting debts will answer your calls. Your dedicated account manager understands UK laws and practices and will ensure full adherence to your requirements throughout.
Specialist International Debt Collection Services
Creditreform operates a global specialist international debt collections service. We have local offices and fully approved expert international debt collection partners in every country worldwide.
Using a local debt recovery specialist for international debt has many benefits.
Local International debt collection agencies understand:
The local cultures
The best methods of initiating debt recovery letters and processes
The languages
The laws
They are also operating in the same time zones.
Skip Tracing No Find No Fee Debtor Tracing Service
Skip tracing is finding people who owe money and have moved without leaving a new address.
About 30% of undeliverable mail is because people move without telling their suppliers their new address.
Important people do not always get informed, leading to accidental occurrences. Some people still hide to avoid paying debts and bills.
Finding innocent people quickly is important to stop false information from affecting their credit scores.
It's important to find debtors who have intentionally disappeared to hold them responsible for the debts they owe.
Specialist Business Credit Report Experts
Creditreform provides over 200 million international business credit reports worldwide. This includes over 88 million international business credit reports throughout Europe.
With access to our online databases, you can obtain a European business credit report instantly. You can do this before trading to see if the company can keep their promise. You can also do it after the debt is late to confirm the debtor's ability to pay what they owe.
If we can't find an online business credit report, our local offices and partners will create a new report. Three services provide this: Normal, Express, and Flash.
International business credit reports have specific requirements in each country, different from UK services for business credit reports. Our local partners can give business credit reports in English, including custom reports, from multiple languages.
Legal Actions
Sometimes, despite all our efforts, an amicable payment agreement cannot be reached and the only way forward is through court action. This process is different in every country throughout the world and can prove extremely costly.
Consider legal action only as a last resort and pursue it when the creditor has a strong chance of winning. Creditreform has expert partners in every country to assist clients with legal action. These partners help clients navigate the process and explain each step along the way.
International legal cases often fail due to insufficient documentation, resulting in a failed case and high costs. This lack of documentation makes it difficult to initiate the case. As a result, the case may not proceed as planned and can end up costing a significant amount of money.
With Creditreform you are in safe hands.
Statute of Limitation in the UK
In court cases, statute of limitations is a law that sets a time limit for when a person can sue someone. The time limits vary from country to country.
If an action is taken within the time limit, the statute of limitations will be extended to allow for this.
Creditreform Debt collection UK FAQ
1. How does a debt collection agency recover overdue debts?
In our experience, the letterhead is crucial in the process. It compels the debtor to address the debt and prevents them from shirking responsibility or giving excuses.
2. How long does the debt recovery agency take to process a case?
The debt collection case will be handled right away when we get it, and a letter will be sent that day. You will receive an automated email confirmation with our reference number by return.
3. What is the success rate for commercial debt collection?
The likelihood of getting back money owed depends on a few things. One factor is whether the person who owes money can afford to pay it back. Another factor is if there is a legitimate dispute in the situation. Our aim is to recover every debt that is recoverable.
4. Do you operate a No Win No Fee debt collection?
We handle debt collection cases for free, only charging a commission if we successfully recover the money owed.
5. Why use a UK debt recovery specialist rather than a solicitor?
Using a debt collection agency UK (on a No Win No Fee basis) is the most cost effective way to outsource your overdue debt collection cases which may not be the case with solicito
6. Will using your debt collection services damage my customer relationship?
A Debt Collection Agency UK can help maintain strong client relationships. This is because there is no personal or business connection when collecting debts.
7. How do I instruct the debt collectors UK?
You send details of the debt, debtor, and amount to be recovered via email to start the case.
8. What evidence do I need to provide when instructing the debt collector UK?
When dealing with the debt collector in the UK, give them copies of your invoices and contact information. Also, provide any other helpful details for the recovery process.
9. Who does the debtor pay?
Usually, we ask for payments to go to the client. If that's not possible, we'll take the payment ourselves. If payment is taken then cleared funds will be processed and sent to client straight away.
10. Can I instruct multiple cases?
You can send unlimited debt case instructions. Our systems will automate volume cases to meet your requirements.
11. Is interest automatically added to the debt?
If you don't pay on time, we will add statutory interest to your debt recovery case, following the terms and conditions.
12. Are debt collection fees added to the debt?
We will add our fees for collecting debt to the total amount owed. We will include our collection fees in the total amount owed. We will try to get back the money owed, along with the original amount and interest for paying late.
13. Is a UK debt collector able to trace my debtor?
Through our network of tracing agents, we have an extremely high success rate of locating your absconded debtor. The Skip tracing service operates on a No Find No Fee basis. This means you only pay if we successfully trace it.
14. How long does the debt collection process take?
On average, the debt collection process takes between 30-90 days to resolve an amicable debt recovery case. A number of factors can delay this process but we will keep you informed every step of the way.
15. What are my options if debt collection is not successful?
If the debt recovery service is not successful, we will advise you of your options including legal actions.
16. What is the legal process if the debt collection is unsuccessful?
We work closely with a specialist commercial litigate firm of solicitors. Initially they will undertake a pre-litigation letter for a fixed fee, which can often result in a settlement.
If unsuccessful, they will advise you of the costs to proceed through the courts, mediation or arbitration. This service is optional, and we will not charge any fees without your permission. We initially handle all debts on a No Win No Fee basis.
We work closely with a specialist commercial litigation firm of solicitors. Initially, they will undertake a pre-litigation letter for a fixed fee, which can often result in a settlement.
If unsuccessful, they will advise you of the costs to proceed through the courts, mediation or arbitration. This optional service does not incur any fees without your written permission. We initially handle all debts on a No Win No Fee basis.